EPG is separate from live playback
An Electronic Program Guide provides program names, times and schedule information. It is possible for live channels to work while EPG data is blank, stale or shifted, so treat guide problems separately from account problems.
1. Give the first guide sync time to finish
On a new setup, the player may load the live playlist before it finishes downloading guide data. Wait for the initial refresh to complete before making changes.
2. Check the device clock and time zone
If every program appears one or more hours early or late, check the time zone and automatic clock settings on the TV, streaming box or computer. A correct guide source can still look wrong when the device clock is wrong.
3. Refresh EPG without deleting the account
When the player offers separate playlist and EPG refresh controls, refresh the guide first. Deleting the whole account can remove favorites and other settings without fixing the actual guide issue.
4. Separate missing data from bad mapping
If the guide is blank for every channel, the source may not have loaded. If some channels have listings and others do not, the issue may be mapping between the playlist and guide entries. That distinction helps support diagnose the problem faster.
5. Clear stale player data only when needed
If the player keeps showing old listings after a refresh, restart the app or device. Use the player's cache or guide reset options only when you understand what they remove.
Common EPG symptoms
Wait for sync, refresh EPG and confirm network access.
Check device time zone and any player offset setting.
Likely a mapping or source-coverage issue rather than a total account failure.
Refresh guide data and restart the player before deleting the profile.
Why EPG matters before a longer plan
A good guide changes the everyday experience more than a huge channel count. During the trial, make sure guide navigation works on your main TV and that the categories you care about are easy to find.