24-hour refund policy
Paid orders are set up before payment. If you need to request a refund afterward, submit the request within 24 hours of payment.
Last updated: September 2, 2026
We prepare paid access and help with setup first. You complete payment only after you confirm the setup is working.
24-hour refund request window
If you still need a refund after payment, contact us within 24 hours of payment. Requests submitted after that window are normally not eligible.
When a refund is eligible
A full refund is available when paid access cannot be made to work and support cannot resolve the service-side issue after reasonable troubleshooting, as long as the request is submitted within 24 hours of payment.
When a refund is normally not eligible
A refund is normally not available for a change of mind after the paid setup was confirmed working, problems caused by the customer’s device, player, internet connection or local network, or a channel/category change after that content was previously verified. We will still help troubleshoot these issues.
Use the 24-hour free trial first
The 24-hour free trial is the best way to test your main device, home network, EPG and must-have content before a paid order.
How to request a refund
Use the contact page within 24 hours of payment. Include your plan, payment reference, device/player and a short description of the problem. Do not post credentials publicly.
Send your request within the 24-hour request window by WhatsApp at +44 7460 014203 or email limitlessiptv.us@gmail.com. Replies are usually instant. During busy periods, replies can take up to 1 hour.
What happens next
Support will verify the order and may ask for a short troubleshooting check to separate a service-side issue from a device, app or network issue. Eligible refunds are handled through the payment method used for the order.