Refund & cancellation information
Understand what to confirm before payment and what information to keep if you later need order-specific assistance.
Last updated: August 17, 2026
Refund or cancellation eligibility can depend on the payment method, delivery status and the terms confirmed for the order. Ask for those terms in writing before sending payment if they are important to your decision.
Use a trial when available
A trial can help you test device compatibility, network quality and must-have content before choosing a longer term. See the free-trial page.
Keep your order details
Save the plan, connection count, order summary and payment reference. Those details make it easier to review an order-specific refund or cancellation request.
Technical troubleshooting
If access was delivered but one device is not working as expected, support may first ask you to test another compatible player or device. This helps determine whether the issue is account, player, device or network related.
Request help
Use the contact page and include the order details needed to identify your purchase. Do not post credentials publicly.